Inactivate Pack
"Inactivating" a pack means pulling it off the counter back into the safe. The pack is still in your inventory but is no longer sellable. Inactivation moves a pack from a Bin back to the Safe — that is, from Active status to Inactive status.
Open the screen: Lottery → Inactivate Pack in the left navigation.
When to use this screen
- A pack is selling slowly and you want to free up its bin for a hotter game
- A pack is damaged, exposed to water, or has tickets that are unreadable
- A game is being ended by the lottery commission ("end of game date") and you're pulling all bins of that game
- End-of-day rotation — you're swapping today's display for tomorrow's selection
- A pack is expired
Inactivate ≠ Return. Inactivating keeps the pack in your safe and you can re-activate it later. Returning ships the pack back to the lottery commission, removing it from inventory permanently. See Return Pack.
Screen at a glance
| Area | What it does |
|---|---|
| Store | Pick the store you're inactivating from |
| Bin filter | Restrict the active-packs grid to one bin only (or All Bins) |
| Safe Storage button | Jump to the bottom Inactive Packs (Safe Storage) section |
| Quick Scan – Inactivate Pack | Scan a pack barcode for one-click inactivation |
| Active Packs in Bins grid | Every pack currently in a bin. Select rows with the checkboxes for bulk inactivate. |
| Inactive Packs (Safe Storage) | A separate grid showing previously-inactivated packs at this store |
Before you begin
You need to know why you're inactivating each pack. CStoreiQ requires a Reason for every inactivation — this isn't bureaucracy, it's traceability for your year-end lottery commission audit.
Reasons available (pick one per pack):
| Reason | When to use it |
|---|---|
| End of Day | Routine end-of-shift swap |
| Slow Seller | Customers aren't buying this game; free up the bin |
| Damaged | Water, tear, print defect |
| Expired | Game has reached its lottery commission end-of-game date |
| Inventory Adjustment | Reconciling a counted discrepancy |
| Other | Anything not covered above. Notes are required if you pick this. |
Method 1 — Inactivate one pack via scan
- Pick the Store.
- Scan the pack's ITF barcode in the Quick Scan field.
- The system finds the active pack and prompts you for the Reason and optional Notes.
- Confirm. The pack moves from Bins to Safe Storage.
Method 2 — Inactivate one pack from the grid
- Pick the Store. The Active Packs in Bins grid loads.
- (Optional) Use the Bin filter at the top to narrow the list.
- Use the Search by game no... box on the right to locate the pack.
- Click the inactivate icon on that pack's row.
- Pick a Reason (and Notes if Reason = Other).
- Confirm.
Method 3 — Bulk inactivate multiple packs
Best when you're pulling several packs at once (end of day rotation, end of a game).
- Pick the Store.
- Tick the checkbox next to each pack to include.
- Click the bulk Inactivate Selected button (appears in the action bar when at least one row is selected).
- Pick a Reason (one reason applies to all selected packs).
- Confirm.
All selected packs move to Safe Storage in one transaction.
Field reference
| Field | Required | Format | Notes |
|---|---|---|---|
| Store | Yes | Dropdown | Pack must be active here |
| Bin | No (filter only) | Dropdown | Limits the grid to one bin |
| Quick Scan barcode | Yes (scan mode) | ITF | Auto-resolves to the active pack |
| Reason | Yes | Picked from 6 enum values | Required even for bulk |
| Notes | Conditional | Free text | Required if Reason = Other |
What "Inactive" means after you save
An inactive pack:
- Moves out of the Bins tab and into the Safe tab of Lottery Inventory with status Inactivated
- Has its Bin # cleared (set to 0)
- No longer counts against your Active Packs KPI on the dashboard
- Stays in your inventory — the Pack Value is still part of your safe total
- Can be re-activated later via Activate Pack — pack history (sold qty, begin/end tickets) is preserved
What can go wrong
| Symptom | Cause | Fix |
|---|---|---|
| "Reason is required" | You skipped the reason dropdown | Pick one of the six reasons |
| "Notes are required" | Reason = Other but Notes is empty | Type a brief explanation |
| Pack isn't in the grid | It's already in the safe, or it was returned | Check the bottom Safe Storage section, and the Lottery Inventory screen |
| Bulk button stays disabled | No rows selected | Tick at least one checkbox |
| "Pack is currently sold out" | Pack's end ticket = max ticket — pack has nothing left to sell | Inactivation is still allowed. Most stores then return the empty pack — see Return Pack |
Inactive vs Returned — quick decision guide
| Scenario | Action |
|---|---|
| Slow seller, will try again next week | Inactivate |
| Damaged but still has unsold tickets — the lottery commission wants it back | Return |
| Sold out and empty (no tickets left) | Return (clears it from inventory) |
| Game ended, but pack has unsold tickets and the lottery commission wants them back | Return |
| End-of-day routine swap | Inactivate |
Related articles
- Activate Pack — put a pack back on the counter
- Return Pack — ship a pack back to the lottery commission
- Lottery Inventory — see all current Safe contents
Related Articles
Activate Pack
"Activating" a pack means placing it into a physical bin on the counter so customers can buy from it. Activation moves a pack from the Safe to a Bin — that is, from Confirmed status to Active status. A pack must be confirmed before you can activate ...Confirm Pack
"Confirming" a pack means receiving it from the lottery distributor into your safe. A confirmed pack is in your inventory, but it is not yet on the counter — customers cannot buy from it until you also activate it. This is the first thing you do ...Activation Report
A historical, read-only listing of every pack that was activated (placed into a bin for sale) at a store over a date range. This is the report you pull when you need to verify activity for a lottery commission audit, troubleshoot a discrepancy with ...Lottery Inventory
A live, read-only snapshot of every lottery pack at one store — what's in the bins (sellable), what's in the safe (not sellable), and what each is worth. This is your audit tool: it answers the questions "how many packs do we have right now?" and ...Day Close
The single most important screen in the Lottery module. Run Day Close every business day, end of shift — even on slow days with zero lottery sales. Day Close is what feeds the Weekly Settlement that determines your EFT sweep amount, and a missing day ...