Inactivate Pack
"Inactivating" a pack means pulling it off the counter back into the safe. The pack is still in your inventory but is no longer sellable. Inactivation moves a pack from a Bin back to the Safe — that is, from Active status to Inactive status.
Open the screen: Lottery → Inactivate Pack in the left navigation.
When to use this screen
- A pack is selling slowly and you want to free up its bin for a hotter game
- A pack is damaged, exposed to water, or has tickets that are unreadable
- A game is being ended by the lottery commission ("end of game date") and you're pulling all bins of that game
- End-of-day rotation — you're swapping today's display for tomorrow's selection
- A pack is expired
Inactivate ≠ Return. Inactivating keeps the pack in your safe and you can re-activate it later. Returning ships the pack back to the lottery commission, removing it from inventory permanently. See Return Pack.
Screen at a glance
| Area | What it does |
|---|---|
| Store | Pick the store you're inactivating from |
| Bin filter | Restrict the active-packs grid to one bin only (or All Bins) |
| Safe Storage button | Jump to the bottom Inactive Packs (Safe Storage) section |
| Quick Scan – Inactivate Pack | Scan a pack barcode for one-click inactivation |
| Active Packs in Bins grid | Every pack currently in a bin. Select rows with the checkboxes for bulk inactivate. |
| Inactive Packs (Safe Storage) | A separate grid showing previously-inactivated packs at this store |
Before you begin
You need to know why you're inactivating each pack. CStoreiQ requires a Reason for every inactivation — this isn't bureaucracy, it's traceability for your year-end lottery commission audit.
Reasons available (pick one per pack):
| Reason | When to use it |
|---|---|
| End of Day | Routine end-of-shift swap |
| Slow Seller | Customers aren't buying this game; free up the bin |
| Damaged | Water, tear, print defect |
| Expired | Game has reached its lottery commission end-of-game date |
| Inventory Adjustment | Reconciling a counted discrepancy |
| Other | Anything not covered above. Notes are required if you pick this. |
Method 1 — Inactivate one pack via scan
- Pick the Store.
- Scan the pack's ITF barcode in the Quick Scan field.
- The system finds the active pack and prompts you for the Reason and optional Notes.
- Confirm. The pack moves from Bins to Safe Storage.
Method 2 — Inactivate one pack from the grid
- Pick the Store. The Active Packs in Bins grid loads.
- (Optional) Use the Bin filter at the top to narrow the list.
- Use the Search by game no... box on the right to locate the pack.
- Click the inactivate icon on that pack's row.
- Pick a Reason (and Notes if Reason = Other).
- Confirm.
Method 3 — Bulk inactivate multiple packs
Best when you're pulling several packs at once (end of day rotation, end of a game).
- Pick the Store.
- Tick the checkbox next to each pack to include.
- Click the bulk Inactivate Selected button (appears in the action bar when at least one row is selected).
- Pick a Reason (one reason applies to all selected packs).
- Confirm.
All selected packs move to Safe Storage in one transaction.
Field reference
| Field | Required | Format | Notes |
|---|---|---|---|
| Store | Yes | Dropdown | Pack must be active here |
| Bin | No (filter only) | Dropdown | Limits the grid to one bin |
| Quick Scan barcode | Yes (scan mode) | ITF | Auto-resolves to the active pack |
| Reason | Yes | Picked from 6 enum values | Required even for bulk |
| Notes | Conditional | Free text | Required if Reason = Other |
What "Inactive" means after you save
An inactive pack:
- Moves out of the Bins tab and into the Safe tab of Lottery Inventory with status Inactivated
- Has its Bin # cleared (set to 0)
- No longer counts against your Active Packs KPI on the dashboard
- Stays in your inventory — the Pack Value is still part of your safe total
- Can be re-activated later via Activate Pack — pack history (sold qty, begin/end tickets) is preserved
What can go wrong
| Symptom | Cause | Fix |
|---|---|---|
| "Reason is required" | You skipped the reason dropdown | Pick one of the six reasons |
| "Notes are required" | Reason = Other but Notes is empty | Type a brief explanation |
| Pack isn't in the grid | It's already in the safe, or it was returned | Check the bottom Safe Storage section, and the Lottery Inventory screen |
| Bulk button stays disabled | No rows selected | Tick at least one checkbox |
| "Pack is currently sold out" | Pack's end ticket = max ticket — pack has nothing left to sell | Inactivation is still allowed. Most stores then return the empty pack — see Return Pack |
Inactive vs Returned — quick decision guide
| Scenario | Action |
|---|---|
| Slow seller, will try again next week | Inactivate |
| Damaged but still has unsold tickets — the lottery commission wants it back | Return |
| Sold out and empty (no tickets left) | Return (clears it from inventory) |
| Game ended, but pack has unsold tickets and the lottery commission wants them back | Return |
| End-of-day routine swap | Inactivate |
Related articles
- Activate Pack — put a pack back on the counter
- Return Pack — ship a pack back to the lottery commission
- Lottery Inventory — see all current Safe contents
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