Inactivate Pack

Inactivate Pack

"Inactivating" a pack means pulling it off the counter back into the safe. The pack is still in your inventory but is no longer sellable. Inactivation moves a pack from a Bin back to the Safe — that is, from Active status to Inactive status.

Open the screen: Lottery → Inactivate Pack in the left navigation.

When to use this screen

  • A pack is selling slowly and you want to free up its bin for a hotter game
  • A pack is damaged, exposed to water, or has tickets that are unreadable
  • A game is being ended by the lottery commission ("end of game date") and you're pulling all bins of that game
  • End-of-day rotation — you're swapping today's display for tomorrow's selection
  • A pack is expired

Inactivate ≠ Return. Inactivating keeps the pack in your safe and you can re-activate it later. Returning ships the pack back to the lottery commission, removing it from inventory permanently. See Return Pack.

Screen at a glance

Inactivate Pack screen

Area What it does
Store Pick the store you're inactivating from
Bin filter Restrict the active-packs grid to one bin only (or All Bins)
Safe Storage button Jump to the bottom Inactive Packs (Safe Storage) section
Quick Scan – Inactivate Pack Scan a pack barcode for one-click inactivation
Active Packs in Bins grid Every pack currently in a bin. Select rows with the checkboxes for bulk inactivate.
Inactive Packs (Safe Storage) A separate grid showing previously-inactivated packs at this store

Before you begin

You need to know why you're inactivating each pack. CStoreiQ requires a Reason for every inactivation — this isn't bureaucracy, it's traceability for your year-end lottery commission audit.

Reasons available (pick one per pack):

Reason When to use it
End of Day Routine end-of-shift swap
Slow Seller Customers aren't buying this game; free up the bin
Damaged Water, tear, print defect
Expired Game has reached its lottery commission end-of-game date
Inventory Adjustment Reconciling a counted discrepancy
Other Anything not covered above. Notes are required if you pick this.

Method 1 — Inactivate one pack via scan

  1. Pick the Store.
  2. Scan the pack's ITF barcode in the Quick Scan field.
  3. The system finds the active pack and prompts you for the Reason and optional Notes.
  4. Confirm. The pack moves from Bins to Safe Storage.

Method 2 — Inactivate one pack from the grid

  1. Pick the Store. The Active Packs in Bins grid loads.
  2. (Optional) Use the Bin filter at the top to narrow the list.
  3. Use the Search by game no... box on the right to locate the pack.
  4. Click the inactivate icon on that pack's row.
  5. Pick a Reason (and Notes if Reason = Other).
  6. Confirm.

Method 3 — Bulk inactivate multiple packs

Best when you're pulling several packs at once (end of day rotation, end of a game).

  1. Pick the Store.
  2. Tick the checkbox next to each pack to include.
  3. Click the bulk Inactivate Selected button (appears in the action bar when at least one row is selected).
  4. Pick a Reason (one reason applies to all selected packs).
  5. Confirm.

All selected packs move to Safe Storage in one transaction.

Field reference

Field Required Format Notes
Store Yes Dropdown Pack must be active here
Bin No (filter only) Dropdown Limits the grid to one bin
Quick Scan barcode Yes (scan mode) ITF Auto-resolves to the active pack
Reason Yes Picked from 6 enum values Required even for bulk
Notes Conditional Free text Required if Reason = Other

What "Inactive" means after you save

An inactive pack:

  • Moves out of the Bins tab and into the Safe tab of Lottery Inventory with status Inactivated
  • Has its Bin # cleared (set to 0)
  • No longer counts against your Active Packs KPI on the dashboard
  • Stays in your inventory — the Pack Value is still part of your safe total
  • Can be re-activated later via Activate Pack — pack history (sold qty, begin/end tickets) is preserved

What can go wrong

Symptom Cause Fix
"Reason is required" You skipped the reason dropdown Pick one of the six reasons
"Notes are required" Reason = Other but Notes is empty Type a brief explanation
Pack isn't in the grid It's already in the safe, or it was returned Check the bottom Safe Storage section, and the Lottery Inventory screen
Bulk button stays disabled No rows selected Tick at least one checkbox
"Pack is currently sold out" Pack's end ticket = max ticket — pack has nothing left to sell Inactivation is still allowed. Most stores then return the empty pack — see Return Pack

Inactive vs Returned — quick decision guide

Scenario Action
Slow seller, will try again next week Inactivate
Damaged but still has unsold tickets — the lottery commission wants it back Return
Sold out and empty (no tickets left) Return (clears it from inventory)
Game ended, but pack has unsold tickets and the lottery commission wants them back Return
End-of-day routine swap Inactivate

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