Return Pack
Returning a pack records that the pack has been shipped back to the lottery commission and is no longer in your inventory. This is a one-way state — once a pack is returned, it cannot be re-activated, moved, or sold.
Open the screen: Lottery → Return Pack in the left navigation.
When to use this screen
| Scenario | Use Return? |
|---|---|
| Pack is defective (water, print error) and the lottery commission is taking it back | Yes |
| the lottery commission has ended the game and wants all remaining packs back | Yes |
| Pack is sold out and you want to clear it from inventory | Yes |
| Customer complaint — the lottery commission is replacing the pack | Yes |
| You're just pulling a slow seller off the counter | No — use Inactivate Pack instead |
| Pack moves between bins | No — use Move Pack |
Screen at a glance
| Area | What it does |
|---|---|
| Store | Pick the store the pack is at |
| Quick Scan – Return Pack | Scan a pack barcode for one-click selection |
| Return Details form | Pack number, return reason, end ticket number |
| Recently Returned Packs | Audit grid of past returns at this store |
Before you begin
You need:
- The physical pack in your hand (or, for a sold-out pack, the empty book/spine still in its bin)
- The end ticket number — the highest ticket that was sold, written on the pack or scanned from the last sold ticket
- The reason the pack is being returned (the lottery commission gives you this when they request the return)
A returned pack can be either:
- Currently Active — sitting in a bin right now; return takes it from bin → returned
- Currently Inactive — sitting in the safe; return takes it from safe → returned
Both paths use the same screen — the dropdown shows all packs eligible for return at the store you selected.
Return a pack step-by-step
With a scanner
- Pick the Store.
- Scan the pack's ITF barcode.
- The Pack Number auto-fills.
- Pick a Return Reason from the dropdown.
- Enter the End Ticket No — the highest ticket number sold from the pack. For a fully-sold pack, this is the maximum ticket; for a partially-sold pack, this is whatever the last sold ticket's number was.
- Click Return Pack.
Without a scanner
- Pick the Store.
- Open the Pack Number dropdown — it lists every confirmed and active pack at this store.
- Pick the pack you're returning.
- Pick a Return Reason.
- Enter the End Ticket No.
- Click Return Pack.
The pack disappears from inventory and appears in the Recently Returned Packs list at the bottom.
Field reference
| Field | Required | Format | Notes |
|---|---|---|---|
| Store | Yes | Dropdown | Pack must be confirmed, active, or inactive at this store |
| Pack Number | Yes | Dropdown | Lists every eligible pack |
| Return Reason | Yes | Dropdown | Options pulled from your store's lottery setup. Typical values: Defective Tickets, End of Game, Damaged, Other |
| End Ticket No | Yes | Integer | Last ticket sold. For a sold-out pack, this is (Tickets Qty − 1) if your pack starts at ticket 0, or Tickets Qty if it starts at 1 |
Why End Ticket matters: This number locks in the Sold Quantity for the pack at the moment of return. The unsold portion may be credited back to you under your lottery commission's return program — the exact rules vary by state, so check yours. Get this number right.
What "Returned" means after you save
A returned pack:
- Vanishes from both the Bins tab and the Safe tab of Lottery Inventory — it is no longer in your inventory
- Appears as a row in Recently Returned Packs with the date, reason, who returned it, and the final sold quantity
- Counts in Day Close as Books Returned (partial or full, depending on End Ticket)
- Counts in Weekly Settlement under the Instant → Return line
- Cannot be undone. If you returned a pack by accident, contact CStoreiQ support — they can reverse the entry on the back end, but no UI button does this.
Recently Returned Packs
The grid at the bottom of the screen lists past returns at the current store. Columns:
| Column | Meaning |
|---|---|
| Game No / Game Name | Identifies the game |
| Pack Number | Identifies the pack |
| Reason | Why it was returned |
| End Ticket | Highest ticket sold before return |
| Returned By | The CStoreiQ user who recorded the return |
| Return Date | Timestamp |
Use the search box at the right to find a specific return.
What can go wrong
| Symptom | Cause | Fix |
|---|---|---|
| "Pack not eligible for return" | The pack has already been returned, or it was never confirmed | Check Recently Returned Packs; verify spelling of pack number |
| "End Ticket No is required" | You skipped the field | Look at the pack — the last sold ticket's barcode is the highest |
| "End Ticket No out of range" | You typed a number bigger than the pack's ticket count | The max ticket = (Tickets per pack − 1) if game starts at 0, otherwise (Tickets per pack). Look up your game's tickets-per-pack on the delivery receipt or in Add Game. |
| Return Reason dropdown is empty | Your store's lottery setup has no return reasons configured | Ask your account admin to add reasons under Setup → Store Lottery Setup → Return Reasons |
| You returned the wrong pack | No UI undo | Contact CStoreiQ support for a backend reversal |
Related articles
- Inactivate Pack — if you just want to pull a pack off the counter (not return it to the lottery commission)
- Lottery Inventory — verify the safe/bins counts after a return
- Weekly Settlement — see how returns flow into the EFT
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